An aesthetic, efficient working environment, which would help to attract and retain the best possible workforce was essential to Virgin Atlantic when they decided to open a contact centre in Swansea. Not only would the 11,500 square foot office house over 200 new Virgin Atlantic employees, but with press interest and visits from dignitaries it would also need to serve as the company’s brand showcase in Wales.
Property Development Manager Vicki Hayward knew that she could rely on us to help her develop a working environment that would deliver the ‘wow factor’ she needed. ‘I had worked with Kinnarps for long enough to know that it combined the creativity, service ethic and safe hands in which to place such an important project’, she explains.
‘I also know that Kinnarps’s project management service is comprehensive and that our Kinnarps account manager can help to take off an awful lot of the pressure and I can rely on him to provide consistent and efficient support throughout the project process.
‘Creating the office from scratch was a complex brief, with a number of specific challenges, so it was very important to us to work with a furnishing expert who took the time to understand our company culture and brand equity and had the tools to help us translate it into an inspiring workplace.’
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‘I know I can rely on Kinnarps as a single port of call, providing me not only with a comprehensive range of products, but with work flow planning, space management, specification, compliance, ergonomic design, delivery and installation. It saves us a lot of time and spares us from the inefficiencies of working with a horde of suppliers.’
‘We like to think that ‘caring’, ‘honest’, ‘value’, ‘fun’ and ‘innovative’ sum up how people see the Virgin brand and also define the characteristics that we look for in the people we recruit.’
Through careful space planning and focused design, we helped Virgin Atlantic create a contact centre to communicate these values to visitors and potential employees from the moment they walked through the door.